Returns & Exchanges Policy

You may request a return within 14 calendar days of receiving your item. Eligible items must be unused, undamaged and complete, in their original box and packaging with all supplied parts, accessories and paperwork. Please provide your receipt or proof of purchase.

To be eligible for a return, your item must be in the same condition that you received it in, is in original packaging and with all required paperwork, (order confirmation, delivery note and invoice) parts and accessories. You’ll also need the receipt or proof of purchase.

Once a refund is requested, a valid reason is required (i.e manufacturer defect, incorrect product delivered…)

To start a return, please contact us at info@musicdistrict.ae. Once your return is authorized, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Please be aware that we will not be held responsible for any items that are returned to us which were not purchased from Music District. This includes personal items as well as items which may have been purchased from other third party companies.

• All COD fees and shipping fees are excluded from refund.
• Credit Card returns will be credited back to your credit card excluding credit/debit card charges 3.5%.
• Value Added Tax (VAT) on the product purchased will not be refunded.
• In the event that an item you have ordered is unavailable, we will inform you by email as soon as possible and, where payment has already been made, refunds will be credited back to the original payment card used for the transaction within 5-10 banking days.
• Exchange of item sizing is only permissible once if such option is available. Products can only be exchanged for a different size, and not for a different product.
• If you want to return the purchased product that doesn’t have any defects, a restocking fee (15% of the returned item’s price) will be charged to you. Before return of the item, you have to ensure that the returned item is in perfect condition exactly the same as at the time of purchase.